Privacy Policy

Our Privacy Policy was last updated on April 13, 2025.

This Privacy Policy outlines how New Roots Canadian Settlement Services Ltd., collects, uses, maintains, and protects the personal information of users (“Users”) of our website and services. This policy applies to the website and all services offered by New Roots Canadian Settlement Services Ltd. (referred to as “we,” “us,” or “our”).

Personal identification information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users:

Visit our website
Fill out consultation or intake forms
Subscribe to our mailing list
Submit documents for review
Book services such as consultations, resume support, or program selection

Users may be asked to provide personal details such as their name, email address, phone number, educational background, work history, or other relevant data. This information is collected only when voluntarily submitted and is used solely to provide and improve our services.

Non-personal identification information

We may collect non-personal identification information automatically when Users interact with our site. This may include browser type, device details, operating system, and other technical information related to how the User connects to the site.

Web browser cookies

Our website may use “cookies” to enhance the User experience. Cookies are used for browser functionality, site analytics, and service optimization. Users may choose to modify their browser settings to refuse cookies or alert them when cookies are being sent. Please note that disabling cookies may affect the functionality of certain site features.

How we use collected information

New Roots Canadian Settlement Services Ltd. may use collected personal information for the following purposes:

To provide and deliver personalized services (e.g., consultations, program matching, resume support)
To respond to customer inquiries and support requests
To improve our services and understand User needs
To send relevant updates, resources, or promotions (only if the User has opted in)
To refer Users to trusted third-party partners (e.g., RCICs, education consultants, recruiters) with their permission

Email Communications

We implement industry-standard security practices for data collection, storage, and processing to protect against unauthorized access, alteration, or disclosure of your personal information. Sensitive data is stored securely and accessed only by authorized personnel.

How we protect your information

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information. We may share non-identifiable demographic or usage data with partners for general business purposes. If we need to share your information with third-party partners (e.g., education consultants, RCICs, recruiters), we will do so only with your consent and only when necessary to deliver the service requested.

Third-Party Links

Our website may include links to external websites (e.g., partner education or immigration consultants, payment platforms). We are not responsible for the content or privacy practices of those sites. Users are encouraged to review any third-party site’s privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, the updated date at the top of the page will be revised. Users are encouraged to review this policy periodically to stay informed about how we protect the personal information we collect.

Your acceptance of these terms

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or submit personal information. Continued use of the site or services following changes to this policy will constitute your acceptance of those changes.